Code of Conduct
Policy
Our Vision
Bringing people home safely.
Our Mission
We take the lead on critical-risk activities for our clients so they can focus on their core business.
Our Values
Professionalism
Behaviour: Conduct yourself in a manner that reflects positively on the organisation. Maintain a professional demeanour in all interactions.
Dress Code and Personal Presentation: Adhere to the company’s Uniform Policy and Grooming and Personal Presentation Policy to maintain a professional appearance.
Integrity
Honesty: Act with integrity and transparency in all business dealings. Ensure that your actions align with the company’s values.
Conflicts of Interest: Disclose any potential conflicts of interest and refrain from engaging in activities that may compromise your professional judgment.
Confidentiality
Information Security: Protect sensitive company and client information. Adhere to the company’s Privacy Policy and do not disclose confidential information without proper authorisation.
Intellectual Property: Respect the intellectual property rights of the organisation and others.
Compliance
Policies and Laws: Adhere to all company policies, procedures, and applicable laws and regulations.
Reporting Violations: Report any violations of this Code of Conduct or any unethical behaviour to management or the appropriate channels.
Respectful Workplace
Diversity and Inclusion: Promote an inclusive environment that respects diversity and provides equal opportunities for all employees.
Harassment: Harassment, bullying, and discrimination of any kind will not be tolerated. Treat all colleagues and clients with respect.
Punctuality and Attendance
Timeliness: Arrive at work on time and be ready to begin your shift. Consistent tardiness disrupts workflow and impacts team morale.
Notification: Notify your supervisor as soon as possible if you anticipate being late or absent, except in emergencies.
Accountability
Responsibility: Take ownership of your actions and their impact on the team and organisation. Follow through on commitments and deadlines.
Feedback: Welcome constructive feedback and use it to improve your performance.
Use of Company Resources
Responsible Use: Utilise company resources, including time, equipment, and funds, responsibly and for their intended purposes.
Communication
Openness: Foster an environment of open and respectful communication. Encourage collaboration and sharing of ideas.
Grievances: Must not air their grievances to the public, the Client, on web-based social forums or elsewhere.
Conflict Resolution: Address conflicts constructively and professionally, seeking to resolve issues amicably.
Health and Safety
Workplace Safety: Prioritise health and safety in the workplace. Follow all safety protocols and guidelines.
Reporting Issues: Report any unsafe conditions or practices immediately to ensure a safe working environment.
Environmental Responsibility
Sustainability Practices: Commit to environmentally sustainable practices in the workplace. This includes reducing waste, conserving energy, and using resources efficiently.
Waste Management: Properly dispose of waste and recycle whenever possible. Participate in company-led environmental initiatives and encourage eco-friendly practices among colleagues.
Awareness and Education: Stay informed about environmental issues relevant to our industry and contribute to ongoing discussions about sustainability within the organisation.
Commitment to Company Values
Mission and Vision: Uphold the company’s mission, vision, and core values in all actions and decisions. Align your work with the strategic goals of the organisation.
Consequences of Violations
Disciplinary Action: Violations of this Code of Conduct may result in disciplinary action, up to and including termination. The severity of the violation and the context will be considered.
Business Conduct Quick Test
Use our Business Conduct Quick Test to make good decisions.
We are all responsible for working with integrity, respect, good judgement and within the law.
How to make good decisions
When faced with a difficult decision or situation:
PAUSE before you act and consider how to approach the situation.
THINK whether the action is consistent with our Values and our Code.
ASK for help if you are unsure.
Use this Business Conduct Quick Test:
Values
Does it fit with our Values?
Does it fit with your personal values?
Safety and Environment
Could it endanger someone’s safety or health, or the environment, directly or indirectly?
Law and Policies
Is it legal?
Is it in line with our policies, standards and procedures?
Media
If the story appeared in the newspaper or other media, would you feel comfortable with the decision?
Family
Would you tell your partner, child or friend to make the same decision?
If you feel discomfort or have difficulty answering any of these questions, don’t proceed and speak to someone about the matter.
IF IT FEELS WRONG, THEN IT PROBABLY IS.


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